FAQ-1

1.What are your processing times?

Normally you will receive your order shipping information in 7-20 business days from the date that it is placed.

2.Can I change my photo after submitting it for my order?

All items are non-returnable/ non-refundable due to all orders being personalized. Once an order is placed we are unable to make any changes to your order.

3.Can I cancel my order?

we DO NOT ACCEPT CANCELLATIONS(If you are to need a refund and your order has not been produced yet, we can offer you a partial refund where $20 will be deducted from the full refund as work has already been put in.)

4.How do I work out my size?

Sizes information is shown for all products within their listings.

5.What payment methods do you accept?

Visa, Mastercard, Paypal, ApplePay, GooglePay

6.What are the care instructions?

To keep your treasured embroidered items in the best quality possible, please read the following instructions:

• Machine wash with cold water.

• Do not wash your embroidered clothing with clothing that has any buttons, zippers, etc. The stitching may get caught on these things and can damage the embroidery.

• You can dry your clothing like normal BUT we recommend to hang dry your embroidered items as often as you can. This applies especially for our embroidered t-shirts as they are a thinner fabric and the embroidery may pucker/"shrink" more than it would on a sweatshirt.

• After washing and drying you can iron over the embroidery to really smooth it out and make it look like new! However, do not excessively iron over the embroidery. You should only do this for a few seconds as putting a lot of heat onto the design for too long can damage the embroidery over time!

• Do not trim any threads left untrimmed on the backside of the embroidery. Any threads that were left untrimmed by us on the back of your embroidery was intentional. Some threads do not need to be cut and cutting them can damage the embroidery and possibly cause it to unravel.